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| Order Processing |
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Orders are generally processed and shipped out in 1 business days following the receipt of orders. For orders received during weekend (Friday night ~ Sunday night) or non-business day, they are normally processed and shipped out at the next business day (Monday for example).
After placing your order, you should receive an order confirmation email from us to confirm we have received your order with an order number. Upon credit card approval, we will process your order and ship it with the shipping method you chose.
Once shipped, a shipping notice email will be sent to you
to notify you that your order has been shipped from our
warehouse. The email will also provide you with package tracking
number(s). Alternatively, you can also go to MY ACCOUNT section and login to see your order status.
If you have not received the order confirmation email within
24 hours of placing your order, please feel free to contact us at info@moonsus.com or simply call us at 425.251.8388. |
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| Order Change or Cancellation |
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| By any chance, you may need to change or cancel
any item on your order provided the shipping has not been
processed, please contact us as soon as possible. |
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| Return & Exchange |
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We will gladly accept return or exchange
for NEW and UNUSED merchandise within 30 days of your purchase, less shipping & handling fees.
Shipping & handling fees are not refundable for non-defective
product exchanges or returns.
For exchange or returning, please be sure to contact us for RMA (Return Merchandise
Authorization) number before sending any product, as returned
package without RMA number, or sent by C.O.D., will not be
accepted by us and will be returned to the senders.
Returning products need to be returned
new and unused with all original packing materials in order for a full refund. We cannot accept returns for even slightly used products as they are considered used. Please do not use the
product storage box, if available, as shipping box to send your
package. It is designed for product storage purpose only.
We cannot be responsible for packages damaged or lost before
their arrival to our warehouse. To ensure your package safely arrives to us, it is suggested
that you send via insured, traceable carrier such as UPS or
FedEx.
Instructions:
1. Firstly, please contact us to acquire a RMA number. Item must be returned within 10 days
after obtaining your RMA number.
Write down the RMA number on the Return Shipping Label which
can be found on the packing list sent with your product.
2. Include a copy of your purchase proof (Packing List or
Order Confirmation email, etc.) with the returning product.
3. Carefully pack the returning product with all its original
packing materials. Please do not use the product storage
box as outer shipping box to send your package. Please note that damaged
returned products will not be accepted and will be returned to senders.
4. Use the Return Shipping Label (if available, lower portion of packing
list) as your shipping label, along with your simple reason of return,
to send your package.
If you do not have the Packing List, please write and send
the package to:
RMA#: 999999-999999
Moonsus, Inc.
6947 Coal Creek Pkwy SE, #369
Newcastle, WA 98059
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| Back Order |
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| In the unlikely event of a back order, Moonsus
customers will be informed promptly by email or phone with
the estimated shipping date to complete the order. |
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| Pre-ordering |
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Pre-ordering a product is the best way to
ensure that your product will be reserved for you at a priority
basis. We suggest that you make your pre-order now due to
the high demand and limited quantities.
Please note you will
not be charged until the product is ready to ship. If you
have any question or concern, please contact our customer
service. |
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| Payment Method & Option |
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For orders placed from Canada, United States, or Hawaii/Alaska/Puerto Rico or , we accept
payment (in USD$) fund made from credit card (Visa, MasterCard, and American
Express), personal checks, or money orders / cashier checks. Orders may be delayed for bank clearance if paid with checks.
For orders from other countries, we accept order payment made from
international money order (in U.S. fund) or paypal.com. Please
contact us for more details regarding international orders. |
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| Sales Tax |
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| A 9.0% Washington State sales and use tax is applicable on orders shipped
to addresses in the state of Washington from Apr 1, 2008. Shipping & Handling fee is also subject to Washington sales and use tax. |
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| Shipping & Handling Fee |
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Shipping & handling fee are calculated based on order "shopping bag total". It is the total dollar amount of all items in your shopping bag. Coupon, S & H fee, and sales tax (if ship to WA State) are not included in the "shopping bag total". Please see the chart below for fees to your location.
Shipping and handling fees are not refundable for non-defective
product exchanges or returns.
We only arrange shipping
to physical addresses. We do not arrange shipping to any Post Office Boxes, and APO/FPO
addresses.
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U.S.A. (excluding Hawaii, Alaska, Puerto Rico) |
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Ground |
3 Day |
2nd Day |
Next Day Saver |
| $0 - 149 |
$8 |
20 |
28 |
53 |
| $150 - 249 |
$10 |
26 |
36 |
63 |
| $250 - 349 |
$12 |
38 |
56 |
88 |
| $350 - 449 |
$14 |
48 |
68 |
99 |
| $450 - 549 |
$16 |
58 |
80 |
109 |
| $550 - 999 |
$18 |
68 |
90 |
119 |
| For orders more than USD$1000, please contact us for shipping quotation |
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Hawaii, Alaska, and Puerto Rico |
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Ground |
2nd Day |
Next Day |
| $0 - 149 |
$15 |
25 |
58 |
| $150 - 249 |
$20 |
35 |
68 |
| $250 - 349 |
$25 |
55 |
85 |
| $350 - 449 |
$30 |
60 |
95 |
| $450 - 549 |
$35 |
65 |
105 |
| $550 - 999 |
$40 |
70 |
110 |
| For orders more than USD$1000, please contact us for shipping quotation |
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| Canada |
| Shipping & handling fees shown below do not include customs duties. Products recipient may be responsible for payment of duties and other fees if there is any.
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USPS Priority Int'l |
Express Int'l |
Express Int'l Guaranteed |
| $0 - 149 |
$15 |
26 |
56 |
| $150 - 249 |
$20 |
36 |
68 |
| $250 - 349 |
$25 |
46 |
85 |
| $350 - 449 |
$30 |
56 |
102 |
| $450 - 549 |
$35 |
66 |
119 |
| $550 - 999 |
$40 |
76 |
136 |
| For orders more than USD$1000, please contact us for shipping quotation |
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| Package Delivery Time |
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Orders are generally processed & shipped
out within 1 business days following the receipt of
orders.
For orders received during weekend (Friday night ~ Sunday night) or non-business day, they are normally processed and shipped out at the next business day (Monday for example).
Packages shipped to continental USA: Upon delivery from our warehouse, you can expect
to receive your order based on the shipping option you selected. However, we cannot gaurantee actual delivery times and cannot refund the shipping & handling fee if packages are delayed by the carrier. For time critical delivery, please contact us for more details.
Total Days shown below start count from the day when packages are picked up by shipping company. For example, Next Day packages picked up today (Friday) will be delivered on Monday (next business day), and Tuesday (2 business days) for 2nd Day packages, and Wednesday (3 business days) for 3 Day packages.
- Ground:
1~6 business days
- 3 Day:
1~3 business days
- 2nd Day:
1~2 business days
- Next Day Saver:
Next business day PM delivery depends on area
Packages shipped to Canada : Upon delivery from our warehouse, you can expect
to receive your order based on the shipping option you selected. However, we cannot gaurantee actual delivery times. Actual package receipt date may be delayed due to customs clearance.
- USPS Priority Int'l:
5~7 business days
- Express Int'l:
3~5 business days
- Express Int'l Guaranteed:
2~3 business days (Not all area)
Packages shipped to Hawaii/Alaska/Puerto Rico: Upon delivery from our warehouse, you can expect
to receive your order based on the shipping option you selected. However, we cannot gaurantee actual delivery times.
- Ground: 5~7 business days
- 2nd Day: 2 business days
- Next Day: Next business day delivery
Please add an additional 7~10 business days for orders paid
by check or money order. |
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| Order Tracking |
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You can see your order status (including product items and package tracking numbers) and past order history in MY ACCOUNT section on our web site. Simply login with the login & password you used during your fisrt check out.
The package tracking number(s) will alos be sent to you
in the shipping notice email once any packages are shipped from your order.
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| Product Registration |
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Every Moonsus and Marsus product comes with a UPC code
number located on a hanging product tag. Please write down the 12-digit codes onto the
attached product registration card and mail it to Moonsus, Inc. Or, you can register it
online here.
Upon registration, you will be able to receive seasonal promotions, future catalogs, and
new product information.
You'll also receive the following special services if your e-mail address is provided upon registration:
- Special product offers
- Holiday special updates
- Exclusive previews of our new styles
Moonsus, Inc. keeps its customer information in the strictest confidential manner and will not
share them with other companies.
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| Product Warranty |
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Moonsus, Inc. proudly stands behind all of its products
and will gladly handle any damage caused by any manufacturing
defect within one (1) year of your purchase. The warranty does
not cover normal wear and tear. Moonsus reserves the right
to determine if product damage is caused by normal wear and
tear or by manufacturing defect.
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| Moonsus Care Tip |
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Jacquard
Fabric / Satin Lining
The sturdy lightweight fabric & sleek satin lining used
by Moonsus for this collection is carefully selected and specially
treated to be water and stain resistant. It can be delicately
cleaned with warm water and mild soap on a clean soft cloth,
paying attention not to touch the leather. Avoid the use of
harsh solvents or cleaning products.
European
Grained Leather
The leather used for Moonsus collection for this collection is carefully
selected and specially treated to resist scratches and stains.
To keep it in good condition, it should be protected from
direct sources of heat and dried with a clean soft cloth if
it gets wet. Regular use of a quality non-colored leather
wax will help brighten this leather's protective topcoat,
which will become shinier and more lustrous with time and
wear. |
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| Marsus Care Tip |
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Nylon Fabric
The nylon fabric used for Marsus collection is abrasion-proof*,
and specially treated with Dupont Teflon to protect against
stains, water, and also make it breathable, durable, and easier
to care for. It can be delicately cleaned with warm water
and mild soap on a clean soft cloth. Avoid the use of harsh
solvents or cleaning products.
*
Abrasion-proof: Lab test result shows no damage of the fabric
after 20,000 robbing cycles under the standard Test Method
for Abrasion Resistance of Textile Fabrics (Martindale Abrasion
Tester Method ASTM D4966-98)
Napa Box Leather
The Napa box leather used for Marsus collection is carefully selected
and specially treated to resist scratches and stains. To keep
it in good condition, it should be protected from direct sources
of heat and dried with a clean soft cloth if it gets wet.
Regular use of a quality non-colored leather shine will help
brighten this leather’s protective topcoat, which will
become shinier and more lustrous with time and wear.
Metal Parts
The metal parts used for Marsus collection are custom-molded. All metal
parts were chrome-plated and coated with abrasion-resistant
and anti-corrosion lacquer. Use a dry soft cloth to clean
and polish the surface of the hardware parts. Do not use any
harsh solvents, such as petroleum-ether or paint thinner,
to rub or clean the hardware.
Satin Lining
The lining is constructed with a sleek rich brown tone-on-tone
striped satin lining. It can be delicately cleaned with warm
water and mild soap on a clean soft cloth. Avoid the use of
harsh solvents or cleaning products. |
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| Web Security |
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| Protecting your order information is one of
our highest priorities. To ensure your online order information
is protected throughout the order process, we utilize the
Secure Sockets Layer (SSL) technology - an encryption technology
that works with Microsoft Internet Explorer, Netscape Navigator
and AOL's browser so that your personal information cannot
be read as the information travels over the Internet to us. |
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| Privacy Policy |
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| Moonsus recognizes the importance of protecting
the privacy of our customer's personal information. We will
not sell, rent or distribute your name, email address or other
identifiable information to any third party without your consent.
You may review our legal notice for more information. |
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